Sales & Marketing Customer Service Rep (CSR)

Position Overview

Oxus is an engineering manufacturing and service company specializing in medical devices and gas separation technology located in Auburn Hills, MI. We are seeking a well-spoken, sales-oriented Customer Service Representative to join our Sales and Marketing Department.

Job Type


Minimum Qualifications:

  • Education/Experience: High school graduate or equivalent required. At least 2 years of Customer Service or equivalent experience. Experience with International Shipping is a plus.
  • Good communicator and have excellent written and oral communication skills. Strong interpersonal skills and ability to communicate at all levels

  • Ability to overcome problems through critical thinking and analysis

  • Flexible and able to deal with a variety of situations where only limited standardization exists.

  • Ability to multi-task and manage time effectively while working on multiple projects at one time.

  • High attention to detail and organization

  • Strong computer skills including Microsoft Word and Excel, Email communications, and Manufacturing (ERP) Software, databases and sales reporting

Key Responsibilities & Duties:

The main responsibility of the Customer Service Representative is to support customers and the Oxus Sales & Marketing Department, including:

  • Day-to-day customer communications; including answering phone calls and emails, responding to customer questions and complaints, providing information on our products and services and handling any other customer service inquiries and communications

  • Receiving, processing, executing and following up on customer Sales Orders, RMAs (Return Material Authorization), Cores, etc.

  • Managing shipping tasks such as: Scheduling domestic and international shipments, producing required international shipping paperwork, working directly with shipping department, monitoring shipments, and providing tracking information to customers.

  • Processing credit card transactions and creating Invoices.

  • Assisting and supporting the Sales and Marketing Department with other tasks such as filing, sales data reporting, and other sales-related activities.

Benefits Include:

  • Comprehensive benefit package including 401(k), three health insurance options (Blue Cross PPO, Blue Cross HSA, Blue Care Network), all including dental and vision, paid vacation and holidays, life insurance, short- and long-term disability coverages.  

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